Latest posts
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Your Food Cost Problem Probably Isn’t a Food Cost Problem
High food cost is often blamed on purchasing prices, portion sizes, or the kitchen. But sometimes the real problem starts before the food ever reaches production. A receiving failure taught me how easily thousands of dollars can disappear through a small operational gap—and why good systems matter more than assumptions.
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Stop Calling Your Employees “Family”
We tell employees, “We’re one big happy family.” It sounds caring, but it can blur the line between loyalty and accountability. A conversation with a security chief in Mogadishu taught me why strong operations need something better than a family culture: they need a great team.