The Restaurant Turnaround Playbook

Arnold Hospitality Press · Chef David Arnold

Professional Restaurant Library

THE RESTAURANT TURNAROUND PLAYBOOK

A 90-Day Operating System to Fix Food Cost, Labor, Quality, Service, Food Safety, and Accountability

Find the truth. Restore control.

The Restaurant Turnaround Playbook by Chef David Arnold — authentic published book cover
Watercolor of a restaurant owner and chef reviewing inventory and an operating scorecard
A turnaround starts with evidence from the operation the guest and employees experience today.

Inside the operation

The restaurant is busy. The bank account tells another story.

The owner is working harder than ever. Purchasing, payroll and service problems arrive together, and every explanation points somewhere different. The first task is to establish what is actually happening.

The Restaurant Turnaround Playbook provides a ninety-day operating sequence for inspecting the evidence, stopping losses, rebuilding standards and giving management a system it can verify.

CONTROL 90 moves from immediate stabilization to food and labor controls, menu and kitchen work, guest protection, team accountability and a sustained management rhythm.

Written for working restaurant owners, chefs and managers who need practical decisions they can put to work during an actual shift.

The book’s practical approach

Find the truth. Restore control.

Take Back Control

Use the first seventy-two hours and owner assessment to see the operation clearly.

Stop the Losses

Test purchasing, receiving, inventory, food cost and labor productivity.

Restore the Standards

Rebuild menu, production, service, food safety, training and accountability.

Execute CONTROL 90

Sequence the thirty-, sixty- and ninety-day work and verify that improvements hold.

Put the book to work

Bring the guidance into your operation.

Explore the existing companion resources and use the book’s operating guidance alongside the facts from your own restaurant.

Read an excerpt · Introduction: You Know Something Is Wrong

A Little Taste of the Book

From The Restaurant Turnaround Playbook

I wrote this book for the restaurant owner who knows something is wrong but cannot get a clear answer.You may have one restaurant or a small group. You may be the chef, the general manager, the bookkeeper, and the person who unlocks the door in the morning. You may have good people working for you, but no dependable operating system holding everything together.You may never hire a turnaround consultant. This book is designed to give you the questions I would ask, the areas I would inspect, the evidence I would require, the controls I would install, and the 90-day sequence I would use if you had hired me.

This is the book I would place in your hands if you called me, explained that the restaurant was slipping away, and told me you could not afford to hire me.

Perhaps you bought this book for yourself. Perhaps your spouse, partner, family member, chef, or general manager bought it because they can see what the restaurant is doing to you. They see the long hours, the missed sleep, the cash pressure, the arguments, the emergency calls, and the way every day seems to create another problem before the previous one is solved.

You do not need another person telling you to work harder. Most restaurant owners are already working too hard. You need to know whether your effort is being applied to the right problems, whether the information reaching you is true, and whether the restaurant can operate properly when you are not personally standing in the middle of it.

That is what CONTROL 90 is designed to do.

Continue reading in The Restaurant Turnaround Playbook

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Chef David Arnold smiling in his chef coat

About the author

Chef David Arnold

Executive chef, international foodservice operations consultant, author, instructor, and mentor, Chef David Arnold brings more than forty years of hospitality experience to practical management work. His published professional background spans restaurants, hotels, institutional catering, central kitchens, and food manufacturing.

Chef David translates restaurant turnaround work into a practical inspection and control sequence for owners whose money, time and reputation are tied to the operation.

Continue the work

Related reading

More resources and reading: Every Shift Sells · The Restaurant Project Development System · You Cant Make This Stuff Up

Practical support

Need help applying this in your operation?

Discuss the operating problem, the evidence you have and the practical support your management team needs with Chef David Arnold.